The Creation of an Unbiased and Inclusive Virtual Support Group
The ambition for this project was inspired by the group’s personal experiences with reproductive rights and sex education. It can be extremely challenging to navigate conversations, spaces, and resources without proper support. We envisioned the possibility of a safe space where anyone who has, will, or is currently seeking reproductive resources can ask questions, find emotional support, and connect with others who have similar experiences.
The goal was to create a place where no one is forced to go through issues with reproductive health or sex education alone. Inclusivity was at the forefront of our conversations. It isn’t just cisgender heterosexual women who need reproductive resources, anyone can be in a situation where they might need them. At the same time, we didn’t want our chatrooms to be too clinical like “Sex Education Support”, so we chose a fun name based off the phrase popularized on TikTok: “girls, gays, and theys” to “girls, guys, and theys”, highlighting an acceptance of all genders while still remaining lighthearted.
For our group to stay in contact, we immediately set up a GroupMe to stay connected and communicate with each other. After discussing different sites, we decided to create a Discord server as it allowed for anonymity (compared to Facebook or GroupMe). We spent time as a group planning out what rooms we wanted to provide and how we wanted the server to be constructed, all building off of a base skeleton that one of our members created, as they had familiarity with making Discord servers.
A big part of what we worked on was our disclaimer, rules, and our introductions as moderators. Our disclaimer was created to make sure that people who joined would understand that we are not professionals and to ensure that we would not be held responsible or turned to in times of actual medical emergency. Our rules laid out what we wanted our community to become: compassionate, kind and considerate of others. Lastly, our introductions worked to demystify us as people, not just moderators to our new members and to make it clear that we’re a team with a sincere desire to help and support people.
One of the reasons that we chose Discord was due to the room security functions: roles can be assigned to members, and those with certain roles can be allowed to enter certain rooms in the Discord server. A member of our team used a popular Discord bot named Zira to help with self-assigning roles using emojis: if you reacted to a specific message of hers that listed all of the roles and their corresponding emojis with a specific emoji, she would give you the role for it automatically. This would help users who are nervous about speaking directly to a moderator about being assigned a role. That member also worked with Zira to create a welcome greeting with information so that new users wouldn’t feel lost when first joining (especially if they had never used Discord before). We emailed and reached out to organizations, friends, and classmates to spread the word about our server.
During one of our meetings, the groups spent a significant amount of time thinking about whether we should change our name. In the end, we decided to keep it. We collectively decided that the name was inclusive enough and encompassed many different diverse identities. There is always room for greater inclusivity. So, in the future we aim to continue to consider the opinions of the people we serve. In addition, we struggled with not being able to speak with the Women’s Center in person. Unfortunately, that option was unavailable to us due to the COVID-19 pandemic.
Ideally, we would like to see the Discord server thrive as a safe place for support for as long as possible. We understand that people move on with their lives and paths change, so it was important for us to plan on how the project would carry on. Those who don’t feel that they are able to invest time into the server are more than able to leave, though many members of our team plan to stay. We are hoping to have the group established with a deep enough rotation of moderators to move into positions as needed.